ASTD has a Chapter Services Department dedicated to serving chapter leaders. The members of this team are professional staff and work out of the headquarters office in Alexandria, Virginia, to provide coaching and support for chapter leaders. They comprise the "Mission Control" team in terms of coordination and strategic oversight.
These staff are assisted by a nationwide team of ASTD volunteers, known as the National Advisors for Chapters (NAC). These members (who have all been selectively appointed from the ranks of high-performing chapter presidents) are available for coaching and presentations as well as leading new chapter initiatives.
Another group of volunteers is the Leadership Development Team, or LDT, which creates and delivers professional development opportunities to chapter leaders via the ASTD Leadership Institute (ALI).
A third group of volunteers are known as the SOS (Sharing Our Success) committee. They facilitate the gathering and dissemination of best practices from chapters across the USA.